Answers to frequently asked questions

Contact Details

How to get in touch with us.

Email Settings-Nitro Users

Nitro Users can not use POP3 and SMTP. You can only use web browsers to check your email. Go to    Try our Support Center!

ISP Dialup Lines

Pangasinan Dialup Nos: PLDT:    (075) 5238000 Digitel: (075) 5147111            Technical Support: (075)5225089(075)5221264(075)5221265(075)5220092(075)5220093 Mondays to Saturdays 8am to 6:00pm Updated Note: We have trained staff at Please visit that site to get better support.

Email Settings-Mozcom

Updated Note: We have trained staff at Please visit that site to get better support. Mozcom users can access their emails either from a web browser or using email clients like outlook express, eudoramail and others. For web browsers, please go to For email clients, you need to setup your email account to use '' as the POP3 server, and '' as your SMTP server. Do not type the single quote [']. In setting up your email account, do not append the to your username

Email Settings- Pangasinan Emails

Updated Note: We have trained staff at Please visit that site to get better support. and Extreme accounts can access their emails in either one of 2 ways. You can use a web browser to access your email at You can also use an email client like outlook, or outlook express, eudoramail by setting up an email account. The email account you setup must contain the full user name, including the For example, Use '' for the POP3 server, and SMTP server, but the port for outgoing emails must be set to 26 instead of the default...

Frequent Disconnections Checklist

Updated Note: We have trained staff at Please visit that site to get better support. If your internet connection is frequently disconnected for no apparent reason, please use the following checklist to isolate the issue: 1. Do you have an updated anti-virus program?2. Do you have an updated anti-spyware program?3. Do you hear crackles or noises in your telephone line?4. Did you set your modem speed to 57600?5. Did you enable any firewall in your computer? Answering NO to any one of the questions above should alert you as to what to do.

Help I cant browse the Internet

Updated NOTE: We have installed our live desktop support system at We encourage users to visit that site as we have trained staff manning that system. If you cant browser or 'surf' the web, these are the most common problems: 1. Check that you are already dialed into our service and connected to the internet. 2. Check that you are not using any proxy servers in your browser connection settings.3. Check that you have updated anti-virus in your computer4. Check that you can ping , if not, then your DNS settings are wrong5. Check your firewall settings (sometimes, clients install...

Acceptable Use Policy

Bitstop Network Services’ Acceptable Use Policy ("AUP") is provided to give our customers and users a clear understanding of what Bitstop Network Services expects of them while using the service. All users of Bitstop Network Services’ Internet services: those who access some of our Services but do not have accounts, as well as those who pay a service fee to subscribe to the Services, must comply with this AUP and our TOS (Terms of Service).

Information about v.92 dialup standard

What is V.92? V.92 is the new dial-up modem specification from the ITU (International Telecommunications Union) that introduces three new features that will add convenience and performance for the modem user. The three features are quick connect, Modem-on-Hold™ (MOH) and PCM Upstream.

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