Older generation PBX allowed businesses to share the limited telephone lines with more staff than the lines themselves. Private Branch Exchange (PBX) is that piece of equipment that hooks up your telephone lines to your extensions phones. It has neat features like easy transfer of calls from the outside to any extension phone. It makes it convenient for your staff to take calls without having to move around. Normal PBX also allows for call parking, 3 way conference and sometimes, it also allows for voice messages. .
Now comes the newer generation IP based PBX.
These are essentially computers with special telephone cards to connect the telephone lines from the telco and does ALL the functions of the old PBX. THE IP (Internet Protocol) PBX also connects the system to the internet. This leads us to a explain the excitement over the IP PBX models?
Here are the top 5 reasons for upgrading to IP PBX:
1. Save on Toll Charges (Overseas and Long distance calls)
Because the IP PBX can connect to other IP PBX over the internet, overseas calls do not need to pass thru the normal telco. This results in huge savings on avoiding toll charges.
2. Better IVR (Interactive voice response systems)
This enables companies to offer DIY (self service) support to their callers. It is the familiar "Press 1 for Marketing, Press 2 for accounting..." This enables callers to route their calls to the proper extension without having to pass thru a receptionist
3. Voicemail to email
Current IP PBX systems are capable of saving voice messages and automatically sending them over to your email address. You can then check your email for both emails and voice mails!
4. Voice Broadcast
You can save a pre-recorded message and send it out (broadcast) to a list of your customers. Very efficient as the IP PBX system will automatically dial the numbers and deliver the pre-programmed message.
5. call center Features
IP PBX has superior ACD (Automatic Call distribution) algorithm. It routes callers depending on the number dialed, or depending on who is calling. Again this results in savings from not needing a dedicated receptionist to handle the call routing. The queue and metric reports also provide powerful metrics for measuring agent performance. This is not automatically available in ordinary older generation PBX.
If you are interested to find out more on Hosted VOIP or how you can upgrade your old PBX into the newer IP PBX models, kindly email team[at]bnshosting.net